Akhirah Ltd Staff Handbook
Contents
- Introduction
1.1 Welcome to Akhirah Ltd
1.2 Company Mission and Values
1.3 Purpose of the Staff Handbook
1.4 Overview of Clinical and Non-Clinical Staff Roles - Company Policies
2.1 Equal Opportunities and Diversity Policy
2.2 Anti-Discrimination and Harassment Policy
2.3 Code of Conduct and Professionalism
2.4 Confidentiality and Data Protection
2.5 Health and Safety Policy
2.6 Environmental Policy
2.7 Whistleblowing Policy
2.8 Social Media and Communication Policy - Employment Terms and Conditions
3.1 Employment Status (Full-time, Part-time, Temporary, Agency)
3.2 Hours of Work and Attendance
3.3 Payroll and Compensation
3.4 Overtime and Travel Expenses
3.5 Probation Period
3.6 Benefits (Pension, Insurance, etc.)
3.7 Leave Policies (Annual Leave, Sick Leave, Maternity, Paternity, etc.)
3.8 Employee Rights and Responsibilities - Recruitment and Onboarding
4.1 Recruitment Process for Clinical and Non-Clinical Roles
4.2 Screening and Vetting Procedures
4.3 DBS Checks and Other Legal Requirements
4.4 Orientation and Induction Process
4.5 Role-Specific Training - Workplace Expectations and Standards
5.1 Professional Behaviour and Attitude
5.2 Clinical and Non-Clinical Performance Standards
5.3 Dress Code and Uniform Policy
5.4 Client Interaction and Confidentiality
5.5 Timekeeping and Attendance
5.6 Substance Abuse and Drug Testing - Health, Safety, and Wellbeing
6.1 General Health and Safety Guidelines
6.2 Reporting Accidents and Injuries
6.3 Infection Control and Hygiene for Clinical Staff
6.4 Mental Health and Stress Management
6.5 First Aid and Emergency Procedures
6.6 Employee Assistance Program (EAP) - Training and Development
7.1 Ongoing Training Requirements
7.2 Clinical Training (CPD, Mandatory Training)
7.3 Non-Clinical Training (Skills, Compliance, Development)
7.4 Career Progression and Promotion Opportunities
7.5 Performance Reviews and Appraisals - Client and Patient Care Standards
8.1 Patient-Centered Care Approach (Clinical)
8.2 Ethical and Legal Standards in Patient Care
8.3 Maintaining Dignity and Respect in the Workplace
8.4 Client Support and Communication (Non-Clinical)
8.5 Safeguarding and Protection Policies
8.6 Confidentiality and Privacy in Client Records - Conflict Resolution and Disciplinary Procedures
9.1 Conflict Resolution Policy
9.2 Disciplinary Process and Procedures
9.3 Grievance Procedures
9.4 Appeals Process - Termination of Employment
10.1 Voluntary Resignation
10.2 Termination for Cause
10.3 Redundancy Procedures
10.4 Exit Interviews
10.5 Return of Company Property
- Employee Benefits and Support
11.1 Employee Benefits Overview
11.2 Health and Wellbeing Benefits
11.3 Pension and Insurance Plans
11.4 Access to Employee Support Services
11.5 Recognition and Reward Programs - Company Technology and Resources
12.1 IT and Communications Policy
12.2 Use of Company Devices and Equipment
12.3 Data Protection and Confidentiality
12.4 Secure Access to Work Systems
12.5 Personal Use of Technology at Work - Company Events and Team Building
13.1 Company-Wide Meetings and Events
13.2 Training and Development Days
13.3 Social Events and Networking Opportunities
13.4 Employee Feedback and Surveys - Appendices
14.1 Key Contacts (HR, Emergency Contacts, etc.)
14.2 Glossary of Terms
14.3 Acknowledgement of Receipt of Handbook
Introduction
1.1 Welcome to Akhirah LTD
Welcome to Akhirah LTD! We are thrilled to have you as part of our team. This handbook serves as a guide to help you navigate our workplace policies, procedures, and expectations. Whether you are a clinical professional providing direct care or a non-clinical team member supporting operations, your role is essential to our success, and we are committed to supporting you every step of the way.
We aim to foster a collaborative and positive environment, where everyone has the resources and support they need to thrive.
1.2 Company Mission and Values
At Akhirah LTD, our mission is to provide exceptional recruitment and consulting services across healthcare and non-clinical sectors. We are committed to:
- Delivering high-quality workforce solutions that elevate the standards of care and services in every sector we serve.
- Supporting our employees and clients with integrity, professionalism, and a commitment to continuous improvement.
- Fostering a workplace culture built on respect, teamwork, and personal development.
Our values reflect our commitment to high standards, ethical conduct, and inclusivity in all aspects of our operations.
1.3 Purpose of the Staff Handbook
This handbook has been designed to provide a comprehensive guide to help you understand the policies, expectations, and procedures at Akhirah LTD. The main purposes of this handbook are to:
- Help you understand your rights and responsibilities as an employee.
- Ensure compliance with relevant laws and regulations.
- Foster a professional and inclusive work environment.
- Offer clear guidance on the company’s operational policies and procedures.
This document is intended to be a resource you can refer to whenever needed. We strongly encourage you to familiarize yourself with its contents.
1.4 Overview of Clinical and Non-Clinical Staff Roles
Akhirah LTD provides recruitment and staffing solutions for a wide range of roles, including:
Clinical Staff (Healthcare Professionals):
- Nurses (RGNs, RMNs, RNLDs, Specialist Nurses)
- Healthcare Assistants (HCAs)
- Doctors & General Practitioners (GPs)
- Allied Health Professionals (AHPs) – Occupational Therapists, Physiotherapists, Radiographers, etc.
- Mental Health Support Workers
Non-Clinical Staff (Administrative & Support Services):
- HR Professionals & Recruitment Consultants
- Medical Administrators & Clerical Staff
- IT & Data Management Specialists
- Facilities and Ancillary Staff
Each role is vital to our mission of delivering high-quality services and solutions. This handbook applies equally to all employees, ensuring that every staff member is equipped with the necessary knowledge to excel in their role.
This document sets the foundation for a professional, supportive, and inclusive work environment at Akhirah LTD. Each section provides detailed guidance to help employees succeed in their roles while contributing to the growth and excellence of the organization.
- Company Policies
2.1 Equal Opportunities and Diversity Policy
Akhirah LTD is committed to ensuring equality of opportunity in recruitment and employment. We value diversity and believe that a diverse workforce is essential for achieving excellence. All employees and potential employees are treated fairly, regardless of their race, gender, religion, age, sexual orientation, disability, or any other protected characteristic under the Equality Act 2010.
2.2 Anti-Discrimination and Harassment Policy
We have a zero-tolerance policy for any form of discrimination, harassment, or bullying. All employees are entitled to work in an environment free from harassment and discrimination. Any incidents should be reported immediately to HR or a designated representative.
2.3 Code of Conduct and Professionalism
Akhirah LTD expects all staff to act with integrity, respect, and professionalism. Staff members must adhere to the highest standards of conduct, both within and outside of work. Professionalism is expected in all dealings with colleagues, clients, and the public.
2.4 Confidentiality and Data Protection
Employees must keep all personal, confidential, and sensitive information about clients, colleagues, and the business strictly confidential. This includes following data protection regulations (GDPR) and Akhirah LTD’s internal procedures for handling confidential data.
2.5 Health and Safety Policy
Akhirah LTD is dedicated to providing a safe and healthy work environment. All employees must adhere to health and safety policies and report any hazards or incidents to HR or a supervisor immediately.
2.6 Environmental Policy
We strive to operate in an environmentally responsible manner. Employees are encouraged to reduce waste, recycle, and conserve resources whenever possible.
2.7 Whistleblowing Policy
We encourage employees to report any concerns about illegal, unethical, or improper conduct. Whistleblowers will be protected from retaliation under this policy.
2.8 Social Media and Communication Policy
Employees are expected to use social media responsibly, keeping in mind their association with Akhirah LTD. Confidential information, inappropriate content, or defamatory remarks about the company or colleagues should never be posted.
- Employment Terms and Conditions
3.1 Employment Status (Full-time, Part-time, Temporary, Agency)
Employees at Akhirah LTD may be employed on a full-time, part-time, temporary, or agency basis. The terms and conditions of employment will be outlined in individual contracts, including working hours, remuneration, and duties.
3.2 Hours of Work and Attendance
Employees are expected to adhere to their designated working hours and maintain punctuality. Any absence must be reported as soon as possible to ensure adequate cover is arranged.
3.3 Payroll and Compensation
Employees are paid on a monthly basis, with payment details outlined in their contracts. All payroll queries should be directed to the HR department.
3.4 Overtime and Travel Expenses
Overtime is subject to prior approval from management. Travel expenses related to work duties must be documented and submitted for reimbursement in accordance with Akhirah LTD’s expense policy.
3.5 Probation Period
New employees will undergo a probationary period, typically lasting six months. During this time, the employee’s performance, attitude, and suitability for the role will be assessed.
3.6 Benefits (Pension, Insurance, etc.)
Akhirah LTD offers various benefits including a pension scheme, health insurance, and other incentives. Details of these benefits will be provided to employees upon joining.
3.7 Leave Policies (Annual Leave, Sick Leave, Maternity, Paternity, etc.)
Employees are entitled to statutory annual leave, sick leave, and other leave such as maternity and paternity leave in line with government regulations. Requests for leave must be submitted in advance and approved by management.
3.8 Employee Rights and Responsibilities
Employees are expected to understand their rights and responsibilities under employment law. This includes the right to a safe work environment, the right to fair treatment, and the responsibility to adhere to company policies and procedures.
- Recruitment and Onboarding
4.1 Recruitment Process for Clinical and Non-Clinical Roles
The recruitment process for all roles at Akhirah LTD is thorough and fair. It includes reviewing applications, interviews, and background checks to ensure we hire the most qualified candidates.
4.2 Screening and Vetting Procedures
All candidates are required to undergo screening and vetting procedures, which include reference checks, health assessments, and in some cases, criminal background checks.
4.3 DBS Checks and Other Legal Requirements
A Disclosure and Barring Service (DBS) check is required for all clinical staff and those in roles that involve direct interaction with vulnerable individuals.
4.4 Orientation and Induction Process
All new employees will undergo an orientation and induction process to ensure they understand company policies, safety procedures, and their specific job responsibilities.
4.5 Role-Specific Training
Each employee will receive training specific to their role. For clinical staff, this includes medical, ethical, and safety training. For non-clinical staff, training may include systems, compliance, and customer service skills.
- Workplace Expectations and Standards
5.1 Professional Behaviour and Attitude
Akhirah LTD expects all employees to maintain a professional attitude at all times. This includes being respectful, punctual, and cooperative with colleagues and clients.
5.2 Clinical and Non-Clinical Performance Standards
Clinical staff must adhere to the standards of care outlined by their professional regulatory bodies. Non-clinical staff are expected to maintain high standards of efficiency, professionalism, and customer service.
5.3 Dress Code and Uniform Policy
Employees must adhere to a professional dress code that reflects the nature of their role. Clinical staff are provided with uniforms, and non-clinical staff are expected to dress in business casual attire.
5.4 Client Interaction and Confidentiality
Employees must maintain confidentiality in all dealings with clients, whether in person, on the phone, or in written communication.
5.5 Timekeeping and Attendance
Employees are expected to arrive at work on time and be present for their scheduled shifts. Absences must be reported promptly to the relevant supervisor.
5.6 Substance Abuse and Drug Testing
Akhirah LTD maintains a drug-free workplace. Any employee found to be under the influence of drugs or alcohol while at work may face disciplinary action.
- Health, Safety, and Wellbeing
6.1 General Health and Safety Guidelines
Akhirah LTD is committed to providing a safe and healthy work environment for all employees. It is important that employees follow health and safety procedures to prevent accidents or injuries. Staff must adhere to all safety instructions, including the correct use of equipment and reporting of any hazards immediately.
6.2 Reporting Accidents and Injuries
Employees are required to report any accidents, injuries, or near-misses, no matter how minor, to their line manager or the HR department as soon as possible. An incident report form should be completed, and appropriate measures will be taken to prevent future occurrences.
6.3 Infection Control and Hygiene for Clinical Staff
Clinical staff must follow all infection control protocols, including wearing appropriate personal protective equipment (PPE), maintaining proper hygiene practices, and following infection prevention procedures. This is essential to ensure the safety of patients, colleagues, and other stakeholders.
6.4 Mental Health and Stress Management
Akhirah LTD promotes mental health and wellbeing in the workplace. Employees experiencing stress, anxiety, or other mental health concerns should feel comfortable seeking support. The company provides access to mental health resources, including counseling and stress management workshops.
6.5 First Aid and Emergency Procedures
Akhirah LTD ensures that basic first aid supplies are available, and designated first aid officers are trained to assist in emergencies. Employees should familiarize themselves with emergency procedures and the location of first aid kits and emergency exits.
6.6 Employee Assistance Program (EAP)
Akhirah LTD provides an Employee Assistance Program (EAP) that offers confidential counseling, support services, and resources for employees dealing with personal or professional challenges. Further details can be obtained from the HR department.
- Training and Development
7.1 Ongoing Training Requirements
Akhirah LTD is committed to the continuous development of its employees. All staff are required to complete ongoing training as part of their professional development, including mandatory health and safety training, role-specific courses, and compliance-related training.
7.2 Clinical Training (CPD, Mandatory Training)
For clinical staff, continuing professional development (CPD) is essential. Akhirah LTD supports its clinical workforce in maintaining up-to-date knowledge of healthcare practices, patient care standards, and legal and ethical requirements.
7.3 Non-Clinical Training (Skills, Compliance, Development)
Non-clinical staff will receive ongoing training in their respective fields, including customer service, IT systems, compliance, and other relevant areas. This ensures employees have the skills necessary for their roles and continued professional growth.
7.4 Career Progression and Promotion Opportunities
Akhirah LTD encourages career progression and supports employees in advancing their careers within the company. Performance reviews and development discussions provide the opportunity to explore career growth and promotion opportunities.
7.5 Performance Reviews and Appraisals
Performance reviews are conducted regularly to assess job performance, set goals, and identify areas for improvement. Employees will be given constructive feedback and support to help them achieve their personal and professional goals.
- Client and Patient Care Standards
8.1 Patient-Centered Care Approach (Clinical)
For clinical staff, delivering high-quality, patient-centered care is at the heart of everything we do. We aim to treat every patient with dignity, respect, and empathy. This approach guides all clinical interactions and care decisions.
8.2 Ethical and Legal Standards in Patient Care
All clinical staff must adhere to ethical and legal standards in patient care. This includes abiding by relevant medical codes of practice, safeguarding patient rights, and providing care in accordance with regulatory requirements.
8.3 Maintaining Dignity and Respect in the Workplace
Akhirah LTD believes in maintaining dignity and respect at all times. Employees are expected to treat clients, colleagues, and others with kindness, respect, and professionalism. Any incidents of disrespect or discrimination will be taken seriously and addressed promptly.
8.4 Client Support and Communication (Non-Clinical)
Non-clinical staff play a key role in supporting clients by maintaining clear and professional communication. Staff are expected to engage with clients in a helpful and supportive manner, ensuring a positive and seamless experience.
8.5 Safeguarding and Protection Policies
Akhirah LTD has safeguarding policies in place to protect vulnerable individuals from abuse and harm. Employees must be familiar with and follow these policies. Any concerns regarding the safety or wellbeing of clients should be reported immediately.
8.6 Confidentiality and Privacy in Client Records
Akhirah LTD maintains strict confidentiality regarding client records and personal information. All employees are required to ensure that any client data is handled, stored, and shared in accordance with data protection laws and company policies.
- Conflict Resolution and Disciplinary Procedures
9.1 Conflict Resolution Policy
Akhirah LTD strives to resolve any workplace disputes or conflicts quickly and fairly. Employees are encouraged to address issues at the earliest opportunity and, if necessary, seek assistance from HR or management for support. Mediation may be offered to resolve issues without escalation.
9.2 Disciplinary Process and Procedures
Akhirah LTD follows a clear disciplinary process to address employee performance or behavioral issues. The process will involve an initial informal discussion, followed by formal written warnings if necessary, with the possibility of termination in cases of serious or repeated offenses.
9.3 Grievance Procedures
If an employee has a grievance, they should follow the company’s grievance procedure, which involves discussing the matter with their line manager or HR. Every effort will be made to resolve grievances promptly and fairly.
9.4 Appeals Process
If an employee disagrees with a disciplinary or grievance decision, they have the right to appeal. The appeal will be reviewed by a senior manager who was not involved in the original decision.
- Termination of Employment
10.1 Voluntary Resignation
Employees who wish to resign from their position should submit a formal resignation letter to their line manager with appropriate notice, as specified in their employment contract.
10.2 Termination for Cause
If an employee is terminated for misconduct, poor performance, or violation of company policies, they will be provided with a clear explanation, and the process will be conducted in accordance with the disciplinary procedure.
10.3 Redundancy Procedures
In the event of redundancy, Akhirah LTD will follow a fair and transparent process, providing support and appropriate compensation to employees affected by the redundancy.
10.4 Exit Interviews
Employees leaving the company will be invited to participate in an exit interview to discuss their experience at Akhirah LTD. This provides valuable feedback to improve the organization.
10.5 Return of Company Property
Upon termination of employment, employees are required to return all company property, including uniforms, devices, and keys, before their final day.
- Employee Benefits and Support
11.1 Employee Benefits Overview
Akhirah LTD offers various benefits to employees, including health insurance, pension plans, and professional development opportunities. Detailed information on these benefits will be provided to employees upon hiring.
11.2 Health and Wellbeing Benefits
We offer comprehensive health and wellbeing benefits to support employees’ physical and mental health, including access to wellness programs and confidential counseling services.
11.3 Pension and Insurance Plans
Employees are eligible to participate in the company’s pension scheme and insurance plans. These are designed to provide financial security for employees and their families.
11.4 Access to Employee Support Services
Employees have access to a range of support services, including personal development coaching, legal assistance, and financial advice.
11.5 Recognition and Reward Programs
Akhirah LTD has a variety of recognition and reward programs to celebrate the achievements and contributions of our employees. These may include employee of the month awards, long-service recognition, and other incentives.
- Company Technology and Resources
12.1 IT and Communications Policy
Employees must use company technology and communication systems responsibly. The use of personal devices for work purposes is permitted only with prior approval. All electronic communications must be professional and appropriate.
12.2 Use of Company Devices and Equipment
Company-issued devices and equipment should be used solely for work-related purposes. Employees are responsible for maintaining these devices in good condition and reporting any faults immediately.
12.3 Data Protection and Confidentiality
Employees are expected to comply with data protection laws (GDPR) and respect the confidentiality of client and company data. Unauthorized access to or sharing of sensitive information is prohibited.
12.4 Secure Access to Work Systems
Employees are provided with secure login credentials to access work systems. These credentials must be kept confidential, and any suspicious activity should be reported immediately.
12.5 Personal Use of Technology at Work
Personal use of company devices and systems should be limited and not interfere with work duties. Excessive personal use may be subject to review and disciplinary action.
- Company Events and Team Building
13.1 Company-Wide Meetings and Events
Akhirah LTD holds regular meetings and events to update employees on company news, achievements, and future goals. Employees are encouraged to attend and participate.
13.2 Training and Development Days
The company organizes training and development days throughout the year to support employee growth and skills development. These days may be mandatory for certain roles.
13.3 Social Events and Networking Opportunities
Akhirah LTD organizes social events to promote team bonding and create a positive work environment. These events provide opportunities for employees to network and build relationships outside of their usual roles.
13.4 Employee Feedback and Surveys
Employees are encouraged to provide feedback on their experience at Akhirah LTD through surveys, discussions, and performance reviews. This feedback is essential for improving the workplace and maintaining high standards.
- Appendices
14.1 Key Contacts (HR, Emergency Contacts, etc.)
For any inquiries or concerns, employees can reach out to the HR department or designated contacts within the company. A list of key contacts is provided below.
14.2 Glossary of Terms
This section provides definitions of key terms used throughout the handbook for clarity.
14.3 Acknowledgement of Receipt of Handbook
By signing this document, employees acknowledge that they have received, read, and understood the policies and procedures outlined in the Staff Handbook.
This concludes the Staff Handbook for Akhirah LTD. We thank you for your commitment to the company and look forward to a successful working relationship. If you have any questions or need further clarification, please do not hesitate to contact HR or your line manager.
Regards
- Ali
Head of HR
